Privacy Policy – VIP Chauffeurs Travel

Last Updated: [04/01/2026]

VIP Chauffeurs Travel (“VIP Chauffeurs”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

VIP Chauffeurs Travel
Address: 113 Stanmore Lane, Winchester, Hampshire, SO22 4BS, United Kingdom
Email: info@vipchauffeurs.travel
Phone / WhatsApp: 07576 555802

VIP Chauffeurs is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Personal Identification Information

• Full name

• Email address

• Phone number

2.2 Booking & Travel Information

• Pickup and drop-off addresses

• Flight numbers (for airport transfers)

• Journey dates and times

• Passenger numbers

• Special requirements

2.3 Payment Information

• Payment confirmation details

• Transaction references

Note: We do not store full credit or debit card details.

2.4 Technical Information

• IP address

• Browser type

• Website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

• Process and manage bookings

• Communicate regarding your journey

• Provide chauffeur services

• Process payments and refunds

• Improve our services and customer experience

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to fulfil bookings

• Legitimate interests – service improvement and communication

• Legal obligation – tax, accounting, and regulatory compliance

• Consent – where explicitly provided

5. Sharing Your Information

We may share your data only when necessary with:

• Chauffeurs or partner operators fulfilling your booking

• Payment service providers

• Accounting or legal advisors

• Regulatory or law enforcement authorities when required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil bookings

• Meet legal, tax, or accounting requirements

Typically, booking records are retained for up to 6 years in accordance with UK legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure systems and restricted access

• Encrypted communications where applicable

• Regular internal data protection reviews

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made by emailing info@vipchauffeurs.travel.

9. Cookies

Our website may use cookies to enhance user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

We encourage you to contact us first so we can address your concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 info@vipchauffeurs.travel
📞 07576 555802